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Holders of an annual pass for Walt Disney World and Disneyland will have their payments refunded or canceled during the remainder of the park closings due to the coronavirus pandemic.
The parks, which closed on March 15, are closed indefinitely due to the spread of the virus in the United States. .
Disney will stop charging monthly payments to pass holders starting Sunday, April 5. Payments will resume on regular customer billing dates once the parks are reopened.
Alternatively, pass holders on the monthly payment plan can choose to postpone their payments from April 5 and resume on the billing date once the fleets are reopened. Deferred payments will be collected after the expiration of the currently scheduled payment period.
Customers who paid a year in advance can choose a partial refund or extend the validity of their pass. The new expiration dates will be updated on the pass holders’ accounts before the parks reopen, officials said.
The same rules apply to customers who hold annual passes to Disneyland Resort in Anaheim, California.
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More information on obtaining refunds will be provided shortly.
A statement on the Disney World website states, in part, “Our annual pass holders are among our most loyal guests, and we are available to help them during this incredibly uncertain time. “
In addition, Disney will put its non-unionized employees on leave from April 19.
“Disney employees received all of their wages and benefits during this period, and we are committed to pay them until April 18, for a total of five additional weeks’ pay,” said a statement. April 2.
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“However, without a clear indication of when we can restart our activities, we are forced to make the difficult decision to take the next step and lay off employees whose jobs are not necessary at the moment. “
Disney fans on several Facebook pages dedicated to pass holders and other social media have been questioning their payment status for weeks, many expressing their anger at having no word on their status so far.
This is not the case for Carolyn Perrine of Melbourne, Florida, who has held a passport for most of the past 18 years. She looks forward to the reopening. She, her daughter, and her daughter’s boyfriend are frequent visitors to the park and assess their reaction to the move to the park so that everyone down the road has good passes at the same time.
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She is moved by the donation of 150,000 rain ponchos from Disney to MedShare, a humanitarian aid organization, for distribution to hospitals in need, according to the Disney Parks Blog. Disney also recently donated 100,000 N95 masks to New York, California and Florida.
And Perrine, who goes to the parks at least once or twice a week and takes about 25,000 steps, always receives some sort of Disney fix during downtime.
“I now use the elliptical while watching Disney videos,” she said with a laugh.
For more information on the annual pass status and refunds, call 407-939-7277.