Changes in the way Royal Mail delivers your message from April 6


We will see changes in the way Royal Mail delivers our message and how we can collect other items starting Monday, April 6.

Royal Mail says it seeks to protect staff and customers by making a series of changes and measures during the coronavirus epidemic.

Changes to items such as delivery times and store opening hours follow additional measures put in place on March 24, which include “only one person authorized to board a delivery vehicle at a time Royal Mail ”and the focus on postal workers to wash their hands when leaving and entering Royal Mail buildings.

To minimize contact, a client signature is no longer required and packages too large to be posted in the mailbox will be left outside the door, reports our sister title, the Liverpool Echo.

Here are the tougher guidelines that will take effect next week, as noted on the Royal Mail website:

Changes in delivery office hours

Royal Mail says that to protect the health and safety of its staff and the general public, starting Monday, April 6, it is changing the hours of operation of customer service points in local delivery offices.

  • The largest locations will be open from 7 a.m. to 11 a.m.
  • All other customer service points will be open from 7 a.m. to 9 a.m.
  • All will be closed Wednesday and Sunday.
  • To support government advice to stay at home and avoid non-essential travel, Royal Mail urges customers to only visit customer service outlets when absolutely necessary.
  • Items can also be delivered free of charge. Plan your new delivery here.

Longer shelf life for packages

To give you more time to collect or have your item delivered, Royal Mail temporarily extends the retention period to 30 calendar days of Monday April 6, before items are returned to the sender.

This applies to the following:

  • Items left with a “Something for you” card
  • Items that have an “extra charge”
  • Items that have a “customs duty payable”
  • Local collection of items where the parcel is addressed to the customer service point

Special delivery

Due to the increase in absence levels, Royal Mail amends its timed guarantees for the special delivery services guaranteed by 9 a.m. and 1 p.m. and will make the following changes:

  • For items published with a guaranteed special delivery before 9:00 a.m., the next business day will change to 12:00 a.m. the next business day *.
  • Guaranteed delivery for guaranteed special delivery before 1 p.m. will be replaced by 9 p.m. the next working day *.

* existing postal code exceptions apply

With the coronavirus officially in the UK, many affected Britons rushed this week to buy a hand sanitizer in a desperate attempt to reduce their risk of contracting the virus.

Although washing your hands regularly and using a hand sanitizer can reduce the spread of the virus, experts are now warning that doing too much can increase the risk of infection.

Speaking to Kyodo News, a spokesperson for the chemical company Kao Corporation, said that excessive use of alcohol-based hand sanitizers could kill the “normal bacterial flora” that covers the skin and repels pathogens.

The spokesperson explained, “Of course it is necessary to wash your hands and use alcohol-based hand sanitizers to reduce the transmission of the new virus, but doing too much is not Well. “

Hand sanitizers typically contain 60 to 95% alcohol, which helps keep hands free from bacteria and viruses.

However, this alcohol also deprives the skin of oil and water and can cause very dry skin.

The spokesperson added, “To prevent infection, it is much more important to wash your hands with a moderate amount of soap for more than 30 seconds effectively than to wash your hands several times a day. “

Signing and receiving items

In order to protect staff and customers, Royal Mail seeks to minimize contact during delivery.

He says, “We will not hand over our portable devices to customers to capture the signatures, but will instead record the name of the person who accepts the item.

“In addition, for all customers where we need to deliver an item that does not fit in your mailbox, we will place your item at your door.

“After knocking on your door, we will then walk away from a safe distance while you collect your item.

“This will ensure that your item is delivered safely rather than being left outside. “

Delivery to nursing homes

Royal Mail says, “We recognize that the job is important to seniors, especially those far from friends and families in nursing homes.

“Therefore, to support efforts to keep mail moving but to prevent the spread of the coronavirus, we are making arrangements to deliver to a central point (for example reception) rather than to individual addresses in homes of care. “

“These changes will help ensure the health, safety and well-being of our populations and vulnerable people in society.” “

Leaflets and unaddressed mail

Postal workers will deliver addressless door-to-door advertising mailings to customers who receive address letters or packages at the same time, if possible.

Mailings often come from small businesses which, according to Royal Mail, “need this support more than ever”, but can also include important communications from local government.

England Public Health Tips on Receiving Mail

Previously, the World Health Organization has stated that the probability of an infected person contaminating commercial products is low.

The spokesperson said, “The probability of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled and exposed to different conditions and temperatures is also low “

ECHO asked Public Health England what its current position is regarding the risks posed by receiving mail.

Darren Wee, senior communications officer at the National Infection Service, highlighted the current information that WHO and the CDC (Centers for Disease Control and Prevention) have published on the coronavirus.

He said, “Although little is known about COVID-19, it is likely to behave similarly to other coronaviruses.

“The survival time of a respiratory virus will depend on a number of factors; for example, what the virus is about, if it is exposed to the sun, differences in temperature and humidity, and exposure to cleaning products (even simple ones like soapy water and household sprays).

“In most cases, the amount of infectious virus on any contaminated surface has probably decreased significantly by 24 hours, and even more after 48 more hours.

“Because COVID-19 is a new disease, we don’t know exactly how it spreads from person to person, but similar viruses are mainly spread by cough droplets or sneeze droplets, as well as by indirect contact with infected respiratory secretions. “


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