Photo: The Canadian press
Canada Revenue Agency workers know that a giant spotlight will be on them next Monday.
It was then that they began the monumental task of providing historic federal benefits intended to mitigate the disastrous economic effects of the COVID-19 pandemic.
Normally, at tax time, the agency has between 3,000 and 4,000 employees working phones in call centers across the country. But this is not a normal year.
More than 1,000 CRA employees have volunteered to increase these numbers and respond to calls from approximately 300,000 Canadians per day who should inquire about Canada’s $ 2,000-a-month Canadian emergency response benefit. government.
These calls will be routed from the kitchens, living rooms and home offices of agency workers, who, like so many Canadians, have been forced to work from home as part of pan-Canadian efforts to reduce the spread of the new coronavirus .
Marc Briere, National President of the Union of Taxation Employees, which represents most CRA workers, says it is a historic challenge and he hopes to show Canadians that they are not only tax collectors.