Asda publishes list of latest rules and changes in UK stores during the Covid-19 pandemic


Asda has announced a list of changes and new rules coming into effect to protect staff and customers during the coronavirus pandemic.

Simple tasks like shopping have become a very different experience in the past few weeks.

We have grown accustomed to the rules of social distancing since the nation locked out and our way of life has radically changed.

Stocking up is no longer as simple as picking up a cart and walking around the store as you see fit.

Supermarkets have strict rules in place to help follow government advice and slow the spread of the killer virus.

Here are all the ways Asda keeps staff and customers safe in these uncertain times:

Like most large supermarkets, Asda has cleaned stores thoroughly and regularly and has limited the number of customers allowed at any time.

Social distancing measures are also in place in all of their stores, with floor stickers and signs to make sure customers are within two meters of each other.

Asda buyers will also notice Perspex screens at all checkouts, acting as a shield between the cashier and the hundreds of customers they meet every day.

To help keep contact to a minimum, Asda has deployed mobile “Scan and Go” in 541 of our stores – which means you can use your own device to scan your Asda purchases.

Some Asda stores are now opening until 10 p.m. to help shift workers get what they need.

COVID-19 masks and tests for all colleagues

Queues for Asda in the village of Chelmer

In an email, Asda CEO Roger Burnley said all staff will receive COVID-19 masks and tests.

He said: “We listened to our colleagues who said they would feel safer if they could wear a mask at work, to protect them and their customers.

“Government and WHO guidelines do not recommend the use of masks for daily use, but we fully understand the concerns of our colleagues and want them to feel safe at work when they take care of you – and we will therefore provide masks to our colleagues who wish to wear them.

“You may have seen reports on front-line workers with access to COVID-19 tests, and I am delighted that our colleagues are part of this program. “

Special access hours

Empty shelves at Asda in the village of Chelmer

Asda continues to provide priority access to stores for NHS workers and those working in the healthcare sector.

These are: 9 a.m. every Monday, Wednesday and Friday morning – as well as an exclusive time on Sunday morning, before the shops open.

NHS workers and caregivers are requested to bring their identity cards with them.

Pharmacy and optical rules

Asda has over 255 pharmacies in stores across the UK.

Earlier this month, the company launched a prescription delivery service for extremely vulnerable customers, which means colleagues can bring essential drugs directly to customers’ homes.

Discussions with pharmacists are ongoing over the phone, but customers can still pick up prescriptions in store.

The supermarket will also launch a “Call and Collect” service.

This will allow pharmacy customers to call ahead and order their prescriptions, then collect their medication without entering the store.

Opticians also continue to provide essential and urgent optical care.


In the past few weeks, Asda has worked to increase its home shopping capacity from 450,000 to 700,000 locations per week.

To date, the company has written to support more than 242,000 vulnerable people, 115,000 of whom have placed orders.

Asda also introduced 48 electric vehicles to fulfill store orders at Click and Collect points.

Burnley said, “We will continue to look for ways to do more to help those in our local communities who need it most. “


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